General Inquires: email@example.com
How long does it take to receive my item?
In stock items typically ship within 3-5 business days. Personalized items will ship within 7-10 business days. Our standard shipping method is UPS Ground, so delivery times are subject to geographic location. STITCH does not take international orders.
How can I see the status of my order?
You will receive an email confirmation once your order is placed. A second email with tracking information will be sent once your order ships.
What is your return policy?
Our ultimate goal is your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please let us know right away. In stock items are eligible for refund within 30 days of purchase. Items must be in new, re-sellable condition, accompany a proof of purchase and be in original packaging with tags still on the products. All sales are final on SALE merchandise. Custom items are not eligible for return.
If you wish to return your product, please reach out to firstname.lastname@example.org to receive a return authorization number. Please make sure the issued return authorization number is written on the outside of the box so our warehouse can identify it upon arrival. Returns will not be accepted without an RA number on the box.
Does STITCH pay for return shipping?
STITCH does not cover the cost of return shipping.
Is my product covered under warranty?
STITCH® travel bags and golf gear products carry a one-year warranty. Warranty is not applicable to purchases made via third party vendors. Proof of purchase will be required to proceed with warranty resolution. We are happy to replace the item under warranty if that item is still available and in stock, however if the items is out of stock or currently unavailable, we will offer you a full refund for the amount you originally paid. Quality issues outside of one year will be addressed on a case by case basis.