Shipping and Returns

• How long does it take to receive my item?

Orders ship next business day. Orders with personalization ship in 3 business days. We currently offer a range of different shipping options to meet your needs. Please review these at checkout. Delivery times are subject to geographic location. 

 

• My order says delivered, but it is not here?

We have recently had issues with FedEx tracking numbers saying delivered or stuck pending, when in reality the package is still in transit to the destination. We understand this can be confusing and apologize for the inconvenience. If you would, please allow a few more days for the package to arrive at your address.

 

•  What is your return policy?

All sales are final on SALE items. In stock items are eligible for return within 60 days of purchase. Items must accompany proof of purchase on stitchgolf.com and be in new, re-sellable condition. Custom items are not eligible for return. If you wish to return your product, please visit https://stitchgolf.com/a/returns. We will review your return request and give you a return authorization number if accepted. Please make sure the issued return authorization number is written on the outside of the box when you return the product so our warehouse can identify it upon arrival. Returns will not be accepted without an RA number on the box.
Items purchased at one of our retail storefronts cannot be returned or exchanged online. Items purchased online cannot be returned or exchanged in-store.

  

• Can I cancel my order after it's placed?

Unfortunately, once an order is placed it cannot be cancelled within our system. If you are unhappy with an item in your order or changed your mind, please reach out to our customer support team and they will work with you to allow a return and refund you for your order. If the item was listed as final sale, it cannot be returned.

 

• Does STITCH do exchanges?

Stitch does not do exchanges, we will cancel your original order and have you place another.

 

• Does STITCH pay for return shipping?

STITCH does not cover the cost of return shipping.

 

•  Is my product covered under warranty?

STITCH® travel bags and golf gear products carry a one-year warranty. Products covered under warranty will be replaced with the same product if still available. If the product is not available, the customer support team will work with you to find a resolution you are satisfied with. Warranty is not applicable to purchases made via third party vendors. Proof of purchase on stitchgolf.com will be required to proceed with warranty resolution.

 

 

Stitch Golf is not responsible for any damages to our products which includes incidental, consequential, or indirect damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not be applicable to you.